"How to" or "Trouble Shooting"

Technology Infrastructure and Services
1

I just added a new “trouble shooting” document here:

But I’m not sure if it truly belongs in “Trouble shooting” or whether it should be a “how to”?

It seems the content could also be added to this document:

https://help.mayfirst.org/en/guide/how-to-sync-nextcloud-files-with-phone-or-tablet

Any suggestions?

2

I think is a “how to”, Indeed i just translate it into Spanish not as “Help! I cant…” but as “How to…”. Here is my Spanish translation
https://help.mayfirst.org/es/help/edit-nextcloud-office-docs-on-phone

3

Thanks for the feedback @vargarquista . @jaimev I might need your help moving this page.

4

We haven’t had time to start writing any troubleshooting documents to set an example but in my mind the premise for a troubleshooting document should usually be… “This was working fine and now its not!” or “I did what I supposed to and its still not working, what am I missing?” The troubleshooting document should give you a checklist of different things that could have gone wrong that you can check yourself and and it should probably link to the official how-to for the process but the difference is the how-to documents are more oriented to setting things up for the first time.